Reference

Terms That Cover Your ids38 Account

Every account opened on ids38 is subject to these terms and conditions — they set out what we expect from you and what you can expect from us, including how deposits via DANA, OVO, and GoPay are handled, how withdrawals are processed, and under…

Account eligibility conditions applyDANA, OVO, GoPay payment rulesWithdrawal verification stepsAccess subject to local lawContact us to dispute any clause

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TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about how a rule has been applied to your account, our support team handles term-related queries directly. We aim to respond to formal term disputes within one business day. Use the channel that works fastest for you — live chat is the quickest route for urgent account questions.

HOW WE HANDLE THIS

How ids38 Applies These Terms Fairly

These terms are not designed to catch you out — they exist to keep the platform consistent for every account holder. Here is how we apply the four areas that matter most: data handling, account security, retention of account records, and how you can request a change or correction.

Data Handling

We collect only the account data needed to process your DANA, OVO, or GoPay transactions and verify your identity. We do not sell account data to third parties and store it only as long as required by applicable rules.

Account Security

Account access is protected by OTP verification on login. If you notice a login from an unrecognised device, contact live chat immediately and we will lock the account and guide you through recovery.

Record Retention

Transaction records — including all DANA, OVO, and GoPay deposit and withdrawal entries — are retained for the period required under applicable rules. You can request a copy of your own transaction history via the account dashboard.

Requesting Changes

If your registered wallet number changes or personal details need updating, submit a correction request through live chat or email with your account ID. We verify the request before updating any record.

What These Terms Actually Cover

ids38 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern the relationship between ids38 and every account holder accessing the platform from Indonesia, including players in Yogyakarta who reach the lobby through mobile browser or a saved app shortcut. By completing account registration, you confirm that you have read and accepted these terms

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in full. We reserve the right to update any clause with notice posted on this page — continued use of your account after a posted update means you accept the revised terms. Payment-related clauses cover all transactions processed through DANA, OVO, and GoPay: deposit confirmation, withdrawal
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requests, wallet verification, and any reversal or dispute procedure. We do not accept liability for payment delays caused by wallet providers or network interruptions outside our control. Account suspension clauses apply when activity breaches these terms, including duplicate account creation or fraudulent deposit behaviour. If a
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clause conflicts with applicable local law, that clause is read as narrowly as local law requires. Access to ids38 is available only where local law permits and we make no representation that the platform is lawful in every jurisdiction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

These are the questions we see most often from account holders in Indonesia reading through these terms for the first time. If your question is not listed here, live chat connects you to our Indonesia support team directly.

Yes. All payment transactions processed through DANA, OVO, and GoPay are covered under the payment clauses in these terms, including deposit confirmation, withdrawal requests, and any dispute or reversal procedure.

No. We post a notice on this page before any clause is updated. Continuing to use your account after an update is posted means you accept the revised terms. We do not apply changes retroactively.

Depending on the breach, we may suspend account access, place a hold on pending withdrawals, or close the account permanently. You will be notified and can contact support to understand the specific reason.

Open a formal dispute through live chat or email, quoting your account ID and the clause in question. Our team reviews the case and responds within one business day with a written explanation.

We do not sell account data. Data is shared only where required to process your DANA, OVO, or GoPay payment or where applicable law requires disclosure. No marketing data sharing takes place.

Access to ids38 is available only where local law permits. If a clause conflicts with local law in your region, that clause is read as narrowly as the law requires. Eligibility depends on your local regulations.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ InfoPiala Indonesia Bet InfoIds38 Glossary

Terms That Cover Your ids38 Account

Reach Us About These Terms

How ids38 Applies These Terms Fairly

Data Handling

Account Security

Record Retention

Requesting Changes

Common Questions About Our Terms

01 Do these terms apply to my DANA, OVO, and GoPay transactions?

02 Can ids38 change these terms without telling me?

03 What happens to my account if I breach these terms?

04 How do I dispute a term that has been applied to my account?

05 Is my account data shared with other companies?

06 Are these terms enforceable if I am in a region where access is restricted?

Terms & Conditions

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