Account Verification at ids38
Verification is how we make sure your account and your balance belong to you — and only you. We ask for a government-issued ID and a quick selfie match. This step protects your withdrawals: without it, a payout request can't be released to your wallet. The process runs through your account settings and usually only needs to happen once. Keeping your details
current means your DANA, OVO or GoPay withdrawals clear without a hold. Think of it as the lock on your account — it keeps your funds safe and your cashier moving.
- Upload your ID — Go to account settings and upload a clear photo of your government-issued ID — national ID card or passport both work.
- Submit a selfie match — Take a selfie holding your ID so we can confirm the details match. Good lighting makes this faster.
- Wait for confirmation — Our team reviews the documents. You'll get a notification in your account once verification is complete.
- Withdrawals unlock — Once verified, your withdrawal requests to DANA, OVO or GoPay process without an identity hold on the cashier.