Reference

Legal Terms That Work for You

Our legal framework covers how your account, data, and activity on ids38 are handled — written plainly so you know exactly where you stand. Access and eligibility depend on local law and are available where local law permits.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyJurisdiction NoticeContact Rights
ids38 Legal Terms That Work for You
HOW WE HANDLE DATA

Account Security and Data Practices

We hold your account data under strict access controls. Here is how we manage the key areas that affect your account and privacy on ids38.

Data Retention

We keep your account and transaction records for the period required by our operating licence and applicable law. You can request a summary of what we hold via the Help Centre at any time.

Cookie Policy

We use session and analytics cookies to keep your login active and improve platform performance. You can manage cookie preferences from the settings panel in your account without affecting core functionality.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you access ids38 from a new device — phone, tablet, or browser — a fresh OTP is required before the session opens.

Requesting Changes

To update personal details, request data deletion, or raise a correction, contact support with your account ID. We process verified requests within the timeframe set by applicable data regulations.

REACH OUR TEAM

Contact Us on Legal and Policy Questions

If a term is unclear or you need to raise a formal concern about your account or data, our support team handles policy queries directly. Reach us through any of the channels below and we will route your question to the right person.

Live Chat Open the chat widget from your account dashboard. Policy and compliance queries are flagged to our dedicated team and handled separately from general account support.
Email Support Send your legal or data query to our support address. Include your registered account ID so we can locate your record and respond accurately within our standard window.
Account Help Centre The Help Centre in your account settings covers common policy questions, account suspension appeals, and data request procedures — accessible from any device.

Common Legal and Account Policy Questions

These are the questions we hear most often about how our terms, data practices, and account rules work in practice.

Your account is governed by the laws of the jurisdiction in which ids38 holds its operating licence. Access is available only where local law in your region permits it, and those local rules take precedence.

Submit a data access request through the Help Centre in your account settings. Include your registered account ID and we will compile and send your data summary within the regulatory timeframe.

Yes. Contact support with a deletion request and your account ID. We will close the account and remove personal data, subject to any retention obligations required by our licence or applicable law.

All wallet transactions are logged against your account for the retention period required by our operating terms. You can view your transaction history in the account dashboard at any time.

We notify you via the contact method registered to your account before any material change takes effect. Continuing to use the platform after that notice counts as acceptance of the updated terms.

Contact live chat immediately. We can lock your account, review the OTP log for your device history, and open a formal security review — players in Batam and across Indonesia can reach us the same way.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.