Reference

How ids38 Handles Your Personal Information

This page covers exactly what data ids38 collects when you open an account, make a deposit via DANA, OVO or GoPay, or contact support — and how we keep that data secure.

Account data protectionLocal wallet privacy — DANA, OVO, GoPayCookie and device controlsData retention periodContact us to update your data
ids38 How ids38 Handles Your Personal Information
HOW WE PROTECT IT

Security, Cookies, Retention and Your Rights

Data protection on ids38 is not a single switch — it runs across four areas: how account credentials are secured, how cookies work on the platform, how long we keep your data, and what rights you hold over your own information. Each area is described in the cards below so you can act on whichever part is relevant to you right now.

Account and Wallet Security Login credentials are stored with encryption. Linking a DANA, OVO or GoPay wallet goes through a verification step before the payment method is active on your account.
Cookies and Device Data We use session cookies to keep you logged in across page loads and to remember your preferred payment method. You can clear cookies from your browser settings at any time.
Data Retention Period We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations in your region.
Your Rights Over Your Data You can request access to the data we hold, ask us to correct inaccurate records, or request deletion where local law allows. Use the contact paths in the section above.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this policy, want to know exactly what data we hold on your account, or need to request a correction, reach out through any of the channels below. Our support team handles privacy requests alongside standard account help — wallet verification, login issues, and withdrawal queries. Players in Yogyakarta and other parts of Indonesia can use the same contact paths. We aim to respond to privacy-related requests within the timeframe required by applicable local law.

Team online

Live Chat

Open the chat window from your account dashboard. State that your query is a privacy or data request and our team will route it to the right person.

Email Support

Send your privacy request by email with your registered account address in the subject line. Include the specific data or action you are requesting.

Account Help Centre

Log into your ids38 account and go to Account Settings. The Help section includes a data request form you can fill in directly from your phone or browser.

Common Questions About This Privacy Policy

These are the questions we hear most often about data handling on ids38. Each answer covers the specific point without pulling you into a lengthy policy read.

We store the reference data needed to process your transactions — wallet type and transaction ID. Your full wallet credentials are handled by the respective payment processor, not stored on our servers.

Only authorised ids38 team members with a specific operational need can view account data. We do not allow broad internal access, and third-party access is limited to payment and infrastructure partners bound by data agreements.

Yes. Submit a deletion request through the Account Help Centre or via email. We will process it subject to any retention obligations required by local law in eligible regions.

Cookies on this platform are used for session continuity and to remember your payment preference. No third-party advertising cookies are set without your knowledge. Clear them in your browser settings whenever you choose.

After you close your account, we retain transaction and identity records for the period required by applicable regulations. Once that period expires, records are removed from active systems.

Log in, go to Account Settings, and update the relevant field directly. For changes to your registered email or linked wallet, contact support through live chat or email to complete verification first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.